Last updated: April 27, 2026 | Company: AnnaRAddy Pvt Ltd | Website: AnnaFurniture.shop
1. Introduction
AnnaRAddy Pvt Ltd (operating as "AnnaFurniture") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website (AnnaFurniture.shop), contact us, or use our custom furniture design and manufacturing services across Karnataka.
This policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).
2. Data Controller
The data controller responsible for your personal information is:
- Company: AnnaRAddy Pvt Ltd
- Owner: Gagandeep
- Address: No.31, 2nd Floor, HRG Arcade, Outer Ring Road Above Cafe Coffee Day, Diagonally Opposite Bangalore Central Mall, Bellandur, Bengaluru, Karnataka 560103, India
- Email: order@AnnaFurniture.shop
- Phone: +91 74101 23659
3. Information We Collect
We collect the following categories of personal data:
- Identity Data: Full name, title, and family member names (when relevant to furniture design)
- Contact Data: Phone number, email address, residential address, and delivery address
- Property Data: Room dimensions, floor plans, photographs of your home/rooms (shared for design purposes)
- Transaction Data: Payment details, order history, quotation records, and invoice data
- Communication Data: WhatsApp messages, emails, call recordings (with consent), and feedback
- Technical Data: IP address, browser type, device information, and website usage patterns
- Preference Data: Style preferences, material choices, colour selections, and budget ranges
4. How We Collect Data
We collect personal data through:
- Contact forms on our website
- WhatsApp and phone conversations
- Home visits for measurements and design consultations
- Email correspondence
- Payment transactions
- Cookies and website analytics (see our Cookie Policy)
5. Purpose of Data Processing
We use your personal data for the following purposes:
- Providing design consultations and creating furniture proposals
- Manufacturing and delivering custom furniture orders
- Processing payments and issuing invoices/receipts
- Communicating project updates and delivery schedules
- Providing after-sales support and warranty services
- Improving our services based on feedback
- Sending promotional offers (only with explicit consent)
- Complying with legal and tax obligations (GST, Income Tax)
6. Legal Basis for Processing
Under the DPDPA 2023, we process your data based on:
- Consent: For marketing communications and non-essential cookies
- Contractual Necessity: To fulfil furniture orders and provide services
- Legitimate Interest: For business improvement and fraud prevention
- Legal Obligation: For tax compliance, GST records, and regulatory requirements
7. Data Sharing
We may share your data with:
- Delivery Partners: Name, address, and phone number for furniture delivery
- Payment Processors: Transaction data for payment processing (UPI, bank transfers)
- Material Suppliers: Only project specifications, never personal data
- Legal Authorities: When required by law or court order
We never sell, rent, or trade your personal data to third parties for marketing purposes.
8. Data Retention
We retain your personal data for:
- Active orders: Duration of project plus 10 years (warranty period)
- Completed orders: 8 years (tax and legal compliance)
- Enquiries without orders: 2 years, then deleted
- Marketing consent: Until you withdraw consent
- Website analytics: 26 months
9. Data Security
We implement reasonable security measures including:
- Encrypted storage for digital records
- Access controls limiting data to authorised personnel only
- Secure payment processing through verified gateways
- Regular backup of customer records
- Physical security of paper documents at our office
10. Your Rights Under DPDPA 2023
As a data principal, you have the right to:
- Access: Request a copy of your personal data we hold
- Correction: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal retention requirements)
- Withdraw Consent: Withdraw consent for marketing at any time
- Grievance Redressal: File a complaint with our Grievance Officer
- Nominate: Nominate a person to exercise your rights in case of death or incapacity
11. Children's Data
We do not knowingly collect personal data from children under 18 years of age. If furniture is being designed for a child's room, we collect information only from the parent or guardian.
12. Grievance Officer
For any privacy-related concerns or to exercise your rights:
- Name: Gagandeep (Grievance Officer)
- Email: order@AnnaFurniture.shop
- Phone: +91 74101 23659
- Response Time: Within 72 hours of receiving your request
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.
14. Contact Us
For questions about this Privacy Policy, contact us at order@AnnaFurniture.shop or call +91 74101 23659.